Consumer Affairs and Fair Business Practices

Name of the Department /Section:

Consumer Affairs and Fair Business Practices, South 24 Parganas Regional Office under Directorate of Consumer Affairs; Fair Business Practices, Government of West Bengal.

Activity and function of the department/Section:

The function of Consumer Affairs and Fair Business Practices South 24 Parganas Regional Office is to protect the rights and interests of consumers in the district of South 24 Parganas, West Bengal. The office is responsible for:

• Registering and investigating consumer complaints against unfair trade practices, defective goods and services, and other violations of consumer rights.

• Conducting consumer awareness camps, seminars, street corners, display of banners, hoardings, plying of tableau etc. to educate the consumers about their rights and responsibilities, and how to seek redressal in case of grievances.
• Coordinating with other government agencies, NGOs, consumer organizations, and media to promote consumer welfare and awareness.
• Implementing various schemes and programs of the state government and the central government related to consumer protection and empowerment.
• Providing free of cost legal assistance in litigation in the DCDRC/SCDRC/NCDRC to the aggrieved petitioner through “Consumer Assistance Bureau” under this office
• Providing free of cost legal assistance in litigation in the DCDRC/SCDRC/NCDRC to the aggrieved petitioner through “Consumer Assistance Bureau” under this office

List of the Citizen Services offered by the department/Section along with location and contact details for availing such services in following format :

Registering of consumer complaint through telephone, email, departmental website or directly visiting the office.

Event/Awareness Program performed by the department along with photos : Consumer Awareness Program at Mela and Social Gathering

  Awareness Camp at Gangasagar Mela                                           Awareness Camp at Durga Puja Festival

Consumer Awareness Program with the students of schools & members of Self-Help Groups

Awareness Camp at Majilpur Shyam                                Awareness Camp with SHGs at Fultala, Baruipur   

   Sundar Balika Vidyalay 

Name of Officer-in-Charge of the Department/Section along with designation and contact details :

Address of Office : th Floor, 103/A, Kulpi Road, Kachhari Bazar, Baruipur, Kolkata – 700 144 Toll Free Number : 1800 – 345 – 2808 Department Website URL :www.wbconsumers.gov.in