EGIYE BANGLA
South 24 Parganas , WEST BENGAL
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Consumer Affairs and Fair Business Pract

Name of the Department /Section :

Consumer Affairs and Fair Business Practices, South 24 Parganas Regional Office under Directorate of Consumer Affairs & Fair Business Practices, Government of West Bengal.

Activity and function of the department/Section:

The function of Consumer Affairs and Fair Business Practices South 24 Parganas Regional Office is to protect the rights and interests of consumers in the district of South 24 Parganas, West Bengal. The office is responsible for:

  • Registering and investigating consumer complaints against unfair trade practices, defective goods and services, and other violations of consumer rights.
  • Conducting consumer awareness camps, seminars, street corners, display of banners, hoardings, plying of tableau etc. to educate the consumers about their rights and responsibilities, and how to seek redressal in case of grievances.
  • Coordinating with other government agencies, NGOs, consumer organizations, and media to promote consumer welfare and awareness.
  • Implementing various schemes and programs of the state government and the central government related to consumer protection and empowerment.
  • Providing free of cost legal assistance in litigation in the DCDRC/SCDRC/NCDRC to the aggrieved petitioner through “Consumer Assistance Bureau” under this office.

List of the Citizen Services offered by the department/Section along with location and contact details for availing such services in following format :

Sl No

Details of Citizen Services

Contact Person

Official Contact Details

1.

Counseling of consumer grievances over telecommunication or direct visit.

Assistant Director

033 2433 0170

2.

Registering of consumer complaint through telephone, email, departmental website or directly visiting the office.

Assistant Director

033 2433 0170

 

Event / Awareness Programme performed by the department along with photos 

  • Consumer Awareness Program at Mela and Social Gatherings

AWARENESS CAMP AT GANGASAGAR MELAAWARENESS CAMP AT GANGASAGAR MELA

AWARENESS CAMP AT DURGAPUJA FESTIVALAWARENESS CAMP AT DURGAPUJA FESTIVAL

  • Consumer Awareness Program with the students of schools & members of Self-Help Groups

AWARENESS CAMP AT MAJILPUR SHYAM SUNDAR BALIKA VIDYALAYAAWARENESS CAMP AT MAJILPUR SHYAM SUNDAR BALIKA VIDYALAYA

AWARENESS CAMP with SHGs at Fultala, BaruipurAWARENESS CAMP with SHGs at Fultala, Baruipur

  • Consumer Awareness Program with Tableau & Magic Shows

AWARENESS CAMP WITH TABLEAUAWARENESS CAMP WITH TABLEAU

AWARENESS CAMP with Magic Show at Pujali MunicipalityAWARENESS CAMP with Magic Show at Pujali Municipality

Compendium of Successful Pre-Litigation Mediation by District

Name of Officer-in-Charge of the Department/Section along with designation and contact details

 

SL No

Name

Designation

Section/DepartmentContactDetails

Section/ DepartmentEmail-id

1.

Asim Jana

Assistant Director

Consumer Affairs & Fair Business Practices, South 24 Parganas Regional Office

adcafbp.cad.spg-wb@nic.in

Address of Office

Amantran Bazar, 4th Floor, 103/A, Kulpi Road, Kachhari Bazar, Baruipur, Kolkata – 700 144

Toll Free Number

1800 – 345 – 2808

Department Website URL : www.wbconsumers.gov.in